hosting

Epic provide a comprehensive package of hosting services for our e-learning and web clients, to provide a truly end-to-end solution.

Our hosting options range from lower cost shared-server hosting to fully clustered dedicated server solutions.

Our servers are secured behind industry standard Cisco PIX firewalls and connected via an 8Mbps Internet feed, providing high speed connection to the Internet.

Epic's hosting offer is inclusive of all server and application maintenance, to provide a fully managed solution. Our standard hosting options provide the following applications:

• ColdFusion MX v6.1/7
• PHP v4/5
• ASP
• Perl
• SQL Server v2000/2005
• MySQL v4/5

Backup
All our servers include daily full backup of data (code, content and databases) Monday - Friday.

Server support
Proactive server management helps ensure 24/7 availability with technical support specialists available Monday to Friday, 9am - 5pm (excluding UK bank holidays).

Usage analysis
WebTrends profiles are provided for all hosted projects, based on log files (for trend analysis etc). Note: Tag-based usage analysis is also available as an option, if required.

Reliability
Epic provides 99.5% network uptime guarantees.

Location / Bandwidth
Our servers are hosted in our own dedicated racks based at a leading Tier-1 provider's data centre.

Epic Service Desk
Our dedicated support specialists provide management and tracking of any problems/issues arising from hosting.

URL availability and performance monitoring
Epic use a third-party service to monitor the availability of our hosted sites (monitored every 10 minutes, reporting on DNS lookup time, server response time, IIS response time and download times) with generated email and SMS alerts in the event of problems.

Server management
As part of the core service Epic provide on-going server monitoring to proactively ensure the health of our servers.